Customer Care Job in Kenya

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Customer Experience Officer

Responsibilities .

  • Is the focal point of the customer and the company whereby he/she is in charge of ushering in customers and directing them to various departments.
  • Generate leads, referrals, walk-ins and use market intelligence to achieve deeper relationship to achieve a one-time customer experience.
  • Responsible for supporting business by on-boarding new customers.
  • Responsible for the administration for the Petty Cash system as per company standards and requirements.
  • Use tactical skill to analyze KYC, MPesa/ Bank Statements, data, fraud, loan applications and proactively identify and address issues pertaining to the Loan processes.
  • To make use of our CRM system and other channels of servicing customers to ensure smooth business maximization of connection between customers and the company.
  • To develop strong negotiations, excellence in product knowledge and selling skills to onboard all types of prospective customers to buy our products and services.
  • Reach out to customers via phone call; verifying information regarding their account.
  • To provide daily, weekly and monthly reports to the team based on Lead conversions, new business customer feedback and complaints.
  • To receive, record customer interaction and details of actions taken. This will be recorded in a Customer Complaints Register and same noted on the CRM.

Minimum Qualification;

  • Bachelor’s degree/Diploma in a Business administration, Public relation or any other related field.
  • Experience in customer service experience in the financial services industry.
  • Professional marketing/ Business Development qualifications.
  • Have strong customer service experience.

How to Apply

If you meet the requirements, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject  (Customer Experience Officer)  to  [email protected]   before  10th April 2022.

Sales & Marketing Jobs In Kenya. Madison Group Limited is a locally owned financial services holding company that specializes in Insurance and wealth management services. The Group comprises of Madison…