We are looking for a
Customer Care Manager
for a Print
Media Company located in Juba, South Sudan.
Main Purpose of the Job: The Manager will be responsible for
providing outstanding customer service to our clients by developing effective
customer service procedures, attract potential customers, ensure customer
expectations are exceeded and ensure excellent service standards and maintain
high customer satisfaction.
Resolve product or service problems by clarifying the customer’s
complaints, determining the cause of the problem; selecting and explaining the
best solution to solve the problem; expediting correction or adjustment;
following up to ensure resolution
Prepare product or service reports by collecting and analyzing
Generate sales leads through customer interactions
Engaging Customers to Identify and assess their needs to achieve
Build sustainable relationships of trust through open and
Handle complaints, provide appropriate solutions and
alternatives within the time limits and follow up to ensure resolution
Resolve customer complaints via phone, email, mail or social
Supervise day-to-day operations in the customer service
Bachelor’s Degree in Business Administration or relevant field
Minimum of 5 years’ proven experience in a Customer Service
Passionate about Customers.
Proficiency in Microsoft Office
Outstanding written and verbal communication skills
Good understanding of Management practices and techniques
Excellent Leadership and Interpersonal Skills
Do you have what we
are looking for?