Customer Care Officer Job Dec 2021


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Waumini Savings & Credit Co operative Society Limited is a leading National SACCO with a  membership of over 35,000 spread across Kenya. We are seeking to fill  one   ( 1 vacant  position   of   a   Customer Care Officer .   Reporting to the  Customer Care   Manager , the  C ustomer  Care Officer   will  have the responsibility   to  provide  appropriate   information to existing &  potential customers on the Sacco products and ensure that all inquiries and complaints are  resolved in a timely manner.

Key Responsibilities

  • Handle incoming customer interactions through all the channels in use i.e telephone,  sms , email,  website,   and social media accounts ;
  • Escalate member feedback to relevant departments, follow up for resolution and  advise members appropriately;
  • Maintain records of customer interactions and the resolutions thereof ;
  • Manage and resolve member compl aints in a professional manner ;
  • Ensure prompt new member registration and  carry out change of member details ;
  • Receive incoming mails, capture/record in the system, sort & disseminate to relevant  departments or  individuals ; and
  • Any other duties as may be  assigned from time to time.

Minimum   Qualifications   and Desired Qualities

  •   Bachelor’s Degree in Public Relations   /   Marketing/ Communications .
  • Minimum 3 years  of relevant  working experience .
  • Knowledge of accounting,  credit,   and lending principles .
  • Knowledge of SACCO practices and legal requirement.
  • Strong commitment and passion  for   customer service.
  • Excellent oral and written communication skills
  • Telephone Skills .

How To Apply

Interested applicants   are invited to  submit   onl y two   documents     A   cover letter & current   curriculum vitae   as one document.

A pplication s   to  be  addressed  to  t he  Chief  Executive  Officer  through  the  email   [email protected]   quoting  the position tit le   on the   email subject line .   Applications   should be  sent  on  or  before   5.00pm ,   Wednesday December 15,   2021 .

Hard copies will not be  considered,   an o nly shortlisted candidates will be contacted   .

Waumini Sacco is an equal opportunity employer

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