Customer Care Rep Job in Nairobi

Job Ref: HR-PGL-11/05-2019


Background: Power Governors Limited is the leading supplier and installer of superior car
accessories in East Africa. PGL is a member of Road Safety Association of Kenya and wishes to recruit the above.
Location: Nairobi
Contract Time: Full-time

Responsibilities
·          Ensure provision of quality service to customers
·          Participate in implementing customer care policies and standards
·          Participate in developing guidelines and standards for improving customer handling programs
·          Receive customer requests; attend to daily customer complaints and follows up to ensure feedback is given and action taken as soon as possible.
·          Handle customer complaints using set customer service policies
·          Support in the generation of sales leads through their interaction with customers
·          Consult with customers about their product or service needs and requirements.

·          Administer Customer Satisfaction surveys under the guidance of the Marketing Manager
·          Keep in touch with all customers to monitor changes, need for new products from the PGL and client visits.
·          Compile feedback/complaints in report form and share with marketing manager
·          Explaining to customers the different types of products that are available
·          Keep data base records of all the clients contacts(old and New)
·          Perform any other duties as may be assigned from time to time
Qualifications:
·          Minimum of 2 years’ experience in a similar related position.
·          Good analytical skills including the ability to think strategically and creatively.
·          Ability to be innovative and be a creative problem solver.
POWER GOVERNORS LIMITED
0202660547/0720750363
www.powergovernors.co.ke
Service Orientation-responsive to customer needs questions and concerns in an accurate timely manner. Confident and bold
How to Apply
If you wish to apply, please send a detailed resume with a covering letter to
careers@powergovernors.co.ke.  Deadline for applications is 8th November 2019
Power Governors Limited is an equal opportunity employer
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