Customer Liaison Officer at Sygenta

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  • Company: Sygenta
  • Location: Kenya
  • State: Nairobi
  • Job type: Full-Time
  • Job category: Customer Service Jobs in Kenya

Syngenta is a leading science-based agtech company. We help millions of farmers around the world to grow safe and nutritious food, while taking care of the planet.

Role Purpose

Deliver good internal & external customer service for all sales & logistics related activities & build a high levels of customer loyalty & satisfaction by identifying, anticipating and resolving customer service , Inventory , and inland Logistic related issues in a timely manner.


Customer Facing

  • Provide pro-active customer facing and communication.
  • Deputize Customer Service Lead.(ICS , SPS ,CORN ,ADAMA , SEEDCARE).
  • Customer service lead , ADAMA portfolio.
  • Be responsible in end to end Corn business support .
  • Be responsible on end to end Triangulation business support.
  • Generate and share customer statements with Key Account Managers , Follow through , linking finance and customer service.
  • Logistics & Inventory Control
    • Secure execution of commercial policy
    • Prepares the summary of stock take variances and decisions regarding treatment of variances for further authorization (validation) steps.
    • Lead projects in Supply Chain

Critical Knowledge:

  • A Supply Chain qualification or a relevant business degree.
  • Project Management (PMP or equivalent)
  • A sound understanding of Supply Chain processes in a large organisation.
  • A wide appreciation of Information Technology
  • An understanding of Logistics

Critical Skills

  • This role needs to demonstrate a high level of alertness, accuracy and integrity.
  • S trong analytical and communicastion skills are a prerequisite.
  • Creativity as well as strategic / forward looking thinker
  • Keen to details , Self drive and Motivated

Critical Experience

  • At least 2 years’ experience in a busy Supply Chain and Or Finance environment
  • Direct experience in IT based systems in a large / multinational organization.
  • Working with teams with significant cross-functional interaction.
  • Ability to meet strict reporting deadlines and working under minimal supervision
Key Competencies

For the Role Critical Success Factors/Key Challenges In First 12 Months

  • Working with database and reconciliation
  • Project Management skills
  • Experience in Iscala , SAP , MRH and Enterprise Data Warehouse (EDWH).
  • Deputize Customer service lead by Q2 2021
  • Prepare the summary of stock take variances and decisions regarding treatment of variances for further authorization (validation) steps BY Q3 2021
  • Lead Triangulation process, ADAMA , order management & processing by Q4 2021

Method of Application

Submit your CV and Application on Company Website : Click Here Closing Date : 11th April, 2021