Customer Service Associate Job in Kenya

Position: Customer Service Associate

Reporting to the Customer Service Assistant Manager
Job Description
Our client, a leading betting and gaming company is seeking to recruit a highly talented and customer oriented professional to fill in the following position based at their Nairobi Office, the Customer Service Associate will play a key role in delivering the highest quality of service to our client’s High Value Customers

  • Handle and resolve customers’ issues via phones (inbound, outbound), emails and online chatting tools (including social chat)
  • Provide commercial approach to the customer with outstanding capability to present promotions and brand information that aims at conversions and brand turnover
  • Provide feedback and suggestions to immediate superior on issues and procedures pertaining to Customer Service
  • Liaise closely with other CS, superiors and colleagues from other departments to meet departmental goals
  • Provide answers and solutions to customers in a professional manner
  • Acts as first line communication with customers
  • Provide commercial approach to customers and present promotion and brand information aimed at conversions and brand turnover
  • Diploma/ Degree in Marketing or any other relevant field
  • At least 2 years’ experience in a similar
  • Advanced level of Proficiency in English and either of the following languages:Telugu, Kannada, Tamil, Punjabi, Hindi or Marathi is a  MUST
  • Must be Sports-oriented, especially with Football, Cricket and online gaming
  • Must have good typing skills (at least 50 WPM).
  • Excellent problem solving and people
  • Proficiency in MS Office applications
How to apply
Interested candidates are requested to forward their updated CVs to  [email protected] by  Monday, 3rd August 2020  clearly stating the subject heading “ Customers Service Associate ”. Indicate your current and expected remuneration  (MUST) , daytime telephone contacts and addresses of three referees. Only shortlisted candidates will be contacted.
Partagez et envoyez cette annonce à vos amis !
Personal Assistant Job, Latest Administration Jobs In Kenya, Position: Personal Assistant, Location: Nairobi, Salary:40,000, Job Description We are looking to fill the position of a Personal Assistant who is highly…
Sales Executive Job, Latest Sales & Marketing Jobs In Kenya, Title: Sales Executive- CIJ Printers, Industry: Manufacturing, Location: Nairobi, Salary: 30k+ Commissions, Our client is a well-established company that distributes…
Territory Sales Manager Job, , Location: Head Office, Department: Sales Department, Position Reports To: National Sales Manager, Purpose Summary Developing and implementing effective sales strategies Leading nationwide sales team members…
Sales Promoter Job, , Position: Sales Promoter (Foot Soldier)-FMCG Nature of Job: Full time Location:  Embu, Meru, Narok, Kisii, Nakuru, Kisumu, Bungoma, Kakamega, Mumias ,Busia Salary : 12K plus commission and allowances…
Sales Executive Job, Current Sales & Marketing Jobs In Kenya, Location: Meru, Nyahururu & Narok, Job Ref: HR-PGL-20/07-2020, Job Description Power Governors Ltd (PGL) is a Kenyan based Award-winning medium-sized…
Shop Administrator Job, Other Professions, The Company Solar Panda is a growing company that provides innovative and upgradeable solar systems in rural communities. The company’s pay-as-you-go model allows homes and…
Sales Agent Job, , Position: Sales Agent, Location: Kisumu, Kakamega, Bungoma, Kisii, Homa Bay, Mumias, Eldoret, Vihiga, Luanda,Siaya, Job Description Are you ambitious, self-driven, and motivated by great returns and…