Customer Service Associate Job in Kenya

Position: Customer Service Associate


Reporting to the Customer Service Assistant Manager
Job Description
Our client, a leading betting and gaming company is seeking to recruit a highly talented and customer oriented professional to fill in the following position based at their Nairobi Office, the Customer Service Associate will play a key role in delivering the highest quality of service to our client’s High Value Customers
Responsibilities 

  • Handle and resolve customers’ issues via phones (inbound, outbound), emails and online chatting tools (including social chat)
  • Provide commercial approach to the customer with outstanding capability to present promotions and brand information that aims at conversions and brand turnover
  • Provide feedback and suggestions to immediate superior on issues and procedures pertaining to Customer Service
  • Liaise closely with other CS, superiors and colleagues from other departments to meet departmental goals
  • Provide answers and solutions to customers in a professional manner
  • Acts as first line communication with customers
  • Provide commercial approach to customers and present promotion and brand information aimed at conversions and brand turnover
Qualifications
  • Diploma/ Degree in Marketing or any other relevant field
  • At least 2 years’ experience in a similar
  • Advanced level of Proficiency in English and either of the following languages:Telugu, Kannada, Tamil, Punjabi, Hindi or Marathi is a  MUST
  • Must be Sports-oriented, especially with Football, Cricket and online gaming
  • Must have good typing skills (at least 50 WPM).
  • Excellent problem solving and people
  • Proficiency in MS Office applications
How to apply
Interested candidates are requested to forward their updated CVs to  [email protected] by  Monday, 3rd August 2020  clearly stating the subject heading “ Customers Service Associate ”. Indicate your current and expected remuneration  (MUST) , daytime telephone contacts and addresses of three referees. Only shortlisted candidates will be contacted.
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