Customer Service Representative Job in Nairobi (25K)

Job Title:  Customer Service Representative

Location:  Nairobi
Gross Salary:  25k
Our client is a start-up fresh fruits and vegetables processing company.
They seek to hire a Customer Service Representative who will manage customer queries and complaints.
He / She will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

Responsibilities
·          Maintaining a positive, empathetic and professional attitude toward customers at all times.
·          Responding promptly to customer inquiries.
·          Handle inbound calls, emails, webinars, and respond efficiently to customer questions.
·          Acknowledging and resolving customer complaints.
·          Knowing our products inside and out so that you can answer questions.
·          Managing and processing orders, forms, applications, and requests.
·          Keeping records of customer interactions, transactions, comments and complaints.
·          Communicating and coordinating with colleagues as necessary.
·          Providing feedback on the efficiency of the customer service process.
·          Managing a team of junior customer service representatives.
·          Ensure customer satisfaction and provide professional customer support.
·          Monitoring social media for company mentions and engaging with customers where on different online platforms.
·          Analytical and proactive approach to online engagements.
·          Support the goals set in the marketing plan.
Qualifications
·          Diploma or relevant degree in customer service.
·          Ability to stay calm when customers are stressed or upset.
·          Should be computer-literate.
·          2 – 3 years’ experience working with customer support.
·          Must be well organized and possess excellent telephone, computer, written and oral communication skills.
·          Having problem solving skills.
·          Must be detail oriented and sales-oriented.
·          Be self-motivated and flexible.
How to apply
If you are up to the challenge, possess the necessary qualifications and experience; please send your CV only quoting the job title on the email subject (Customer Service Representative) to [email protected] before 21st December 2019.
Kindly indicate current/last salary on your CV.
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