Our client is a start-up fresh fruits
and vegetables processing company.
They seek to hire a Customer Service
Representative who will manage customer queries and complaints.
He / She will also be asked to
process orders, modifications, and escalate complaints across a number of
Maintaining a positive, empathetic
and professional attitude toward customers at all times.
Responding promptly to customer
Handle inbound calls, emails,
webinars, and respond efficiently to customer questions.
Acknowledging and resolving customer
Knowing our products inside and out
so that you can answer questions.
Managing and processing orders,
forms, applications, and requests.
Keeping records of customer
interactions, transactions, comments and complaints.
Communicating and coordinating with
colleagues as necessary.
Providing feedback on the efficiency
of the customer service process.
Managing a team of junior customer
Ensure customer satisfaction and
provide professional customer support.
Monitoring social media for company
mentions and engaging with customers where on different online platforms.
Analytical and proactive approach to
Support the goals set in the
Diploma or relevant degree in
Ability to stay calm when customers
are stressed or upset.
Should be computer-literate.
2 – 3 years’ experience working with
Must be well organized and possess
excellent telephone, computer, written and oral communication skills.
Having problem solving skills.
Must be detail oriented and
Be self-motivated and flexible.
How to apply
If you are up to the challenge,
possess the necessary qualifications and experience; please send your CV only
quoting the job title on the email subject (Customer Service Representative) to
[email protected] before 21st December 2019.
Kindly indicate current/last salary
on your CV.