Customer Service Representative Job Sept 2021

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Customer Service Representative Job, Latest Customer Service Jobs In Kenya 2021,

Purpink Gifts Limited is Kenya’s award-winning omnichannel gift store and Florist Company. We are all about gifting something different, something extraordinary. Would you like to join our exciting team?

Job Details

To be successful as a Customer Service agent at Purpink, you should have superb attention to detail and be able to promptly identify problems. Outstanding candidates will gain great leadership, problem-solving, and interpersonal skills.


  • Communicate with customers via phone, email and chat
  • Provide knowledgeable answers to questions about product, pricing and availability
  • Work with internal departments to meet customer’s needs
  • Data entry in various platforms
  • Maintaining a positive, empathetic and professional attitude toward customers always while responding promptly to customer inquiries.
  • Communicating with customers through various digital and physical channels.
  •  Acknowledging and resolving customer complaints.
  • Vast product knowledge.
  •   Provide accurate, valid and complete information to customers upon request
  • Resolve customer complaints via phone, email, mail or social media
  • Process incoming orders, and liaise with the relevant teams to ensure orders are done  on time e.g. the personalization team


  • At least 1 – 3 years of relevant work experience. A plus if the experience is from an eCommerce company.
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work
  • Currently studying towards bachelor with one of the following majors: Information Technology, Marketing, Business Administration or any relevant majors.
  • A good eye for design and all things creative!
  • Knowledge of Shopify is a plus but not required
  • Experience with Instagram, Pinterest, Facebook and a knowledge of how to utilize them to generate brand awareness, brand interest, brand loyalty and web traffic
  • Excellent written and verbal communication skills
  • A can-do attitude with a willingness to work hard and take ownership of deliverables
  • A genuine desire to be part of a small business
  • Upbeat personality
How To Apply

Email your resumé, cover letter, and pay requirements to   [email protected] . Include “CUSTOMER SERVICE REPRESENTATIVE 2021 ” n the subject line. 

Applications submitted without the requested information will NOT be considered.

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