Description
In line with enhancing career progression of staff and to support business growth, we seek to recruit a qualified, experienced, self-driven, highly motivated and passionate candidate to fill the following position in
eCommerce Department
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BASIC PURPOSE
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Sales and support of eCommerce Products
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Managing portfolios of existing clients and new business development
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Contribute to systems and service improvement through continuous feedback to product management.
Key Responsibilities
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Sales and support of Payment Gateway and Marketplace
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Interact with customers on possible solutions to their eCommerce business challenges.
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Market the Bank’s online acquiring products to potential customers.
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Train customers on the usage of payment gateway platforms.
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Analyze and keep track of product growth as per the set targets.
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Enhance customer experience management by working with support teams.
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Coordinate Product implementation between Business; Operations, Technology & all third parties
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Assisting with eCommerce projects deployment (provide customer feedback during integrations)
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Continuously evaluate relevance and effectiveness of eCommerce in line with market trends
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Implementing the sales strategy in line with market appetite and Banks overall strategy
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Responsible for attaining Budget & Performance Management – eCommerce
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Continuous training of Bank sales team on trends and best practices in e-commerce
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Ensure that the branches are well trained in all new initiatives undertaken for ecommerce delivery.
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Ensure Channel growth through product development, new acquisitions and expansion and deepening of existing relationships
