- Company: Sun King (Formerly Greenlight Planet)
- Location: Kenya
- State: Nairobi
- Job type: Internship
- Job category: IT/Telecom Jobs in Kenya
Job Description
Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we’ve sold 1.6 million solar lights to off-grid families in South Asia and Africa— all paid for up-front, in cash— the latter 1 million customers acquired over the past year. Our products were recognized recently as ‘the best solar lamp’ in the Economist. Uniquely, we sell our life-changing Sun King solar home lights to off-grid families in India and Africa through a massive direct sales force of trusted, village-level sales agents that penetrate deeply into rural markets to promote our products home to home and build trust in our brand at a micro level. Today 5,000 active Saathis bring clean, safe light to > 40,000 new off-grid homes each month. We’re now expanding our distribution network from three states to the whole of rural India and East Africa, an under-penetrated market of half a billion emerging consumers. And we are releasing more trustworthy, aspirational products to keep our network busy. Specialties Rural marketing, Solar lighting, India, Africa
Summary
We are looking for an IT Intern to provide technical support in the use of PC hardware, Software, and operate a multi- platform (Linux/windows/Mac) computer environment, monitor, and assist resolve call center agent environment issues remotely and troubleshoot, repair and maintain office PC (e.g., laptops, desktops, Local storage ,Scanners, 3G/4G Routers and Multifunction printer configuration)
What you would be expected to do
- Diagnosing computer hardware, software, and peripheral issues.
- Installing and configuring computer hardware & software.
- Responding in a timely manner to service issues and requests raised on service desk platform and ensuring they are resolved within the SLA.
- Setting up user accounts on various business support applications.
- Troubleshoot and direct users requiring assistance on audio/visual systems.
- Repairing and replacing IT equipment when necessary.
- Service of IT equipment.
- Carry out any other tasks that may be assigned by line manager.
You might be a strong candidate if you
- Are a recent graduate in bachelor’s degree in Computer Science, Information Technology
- Have extensive knowledge in Office 365.
- Are experienced using IT helpdesk systems.
- Possess strong comprehension of IT systems and technologies.
- Demonstrate strong ability to learn.