IT Support Technician Job, IT Jobs, Jobs In Nairobi, CSS Jobs
Our client is seeking to hire an IT support specialist who will be tasked with providing technical support, advice, and assistance to in technical, hardware, and software system problems.
IT Support Technician
Head of IT
35k – 45k
Provide high-level product support internally in order to quickly resolve a wide range of technical requests and issues
Support of all proprietary software systems and any under development by developers.
Troubleshoot problems across all platforms
Follow in-house created software installation, implementation and fault resolution instructions.
Prioritizing and managing many open support cases at one time.
Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved before passing them in to the consumer
Install, configure and train the consumer on the software
Transfer knowledge on software and or support methodology to employees.
Support proprietary software via phone, email, web and remote access or site-visit
Document in ticket troubleshooting software all pertinent end user identification information
Perform hands-on fixes at the desktop level
Perform preventative maintenance
Contributing to the provision of high-quality digital support services.
Handling and installing CCTV equipment.
Troubleshoot system and network problems, diagnosing and solving hardware or software faults
Bachelor’s degree in BBIT/ IT related course
Must have worked in IT or relevant field
2 – 3 years’ experience in IT support
Knowledge in Digital Marketing is preferred
Experience in handling CCTV cameras
Experience with Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) software
Basic networking skills including working with TCP/IP, DHCP, DNS
How to Apply:
Click here to Apply
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