Loan Officer Job (Retail Services)

Loan Officer Job , Current Sales & Marketing Jobs In Kenya,

Job Title: Loan Officer,

Job Grade: Grade 6,

Department: Retail Services,

Section / Unit: Mobiloan,

Reports to: Area Lead/ Sector Manager,

Job Purpose

  • Generate revenue through consistent delivery of customer, disbursement, and collection targets.
  • Cross-sell Mobiloan Micro Services within My Mobi g. Savings, Insurance, etc.
  • Deliver first rate customer service by building strong customer relationships.
  • Conduct proper due diligence and KYC to ensure we have sufficient information to advise customers on suitable products and services.
  • Drive repayment behaviour by lending only what the business can afford, consistent follow-up, maintaining accurate records, negotiating repayment schedules, and setting discretionary limits.


  • Analyse your zone and develop referral networks in order to locate prospects for MFS products.
  • Scout markets for activation within the assigned field zones.
  • Establish, develop, and maintain positive relationship with MFS Customers by consistent market visits, Partners, Area Leaders, and relevant local authorities.
  • Present, promote and sell MFS products using solid arguments to existing and prospective customers.
  • Obtain information from loan applicants and answer questions about loan process.
  • Analyse and assess customers personal and business information to determine affordability.
  • Ensure close follow up on disbursement and recovery of loans.
  • Negotiate payment arrangements with customers who have defaulted loans via market visits.
  • Maintain clear customer records, recording times and dates that the customer was visited and noting information that customers have received about MFS products.
  • Provide the business with feedback on customer needs, problems, interests, competitive activities, and potential for new products and services.
  • Handle customer complaints and take appropriate action to resolve them.
  • Any other duties that may be assigned from time to time.


  • A good level of general education – Diploma or Degree
  • Education background in Business Administration or Sales & Marketing
  • Computer literacy
  • Experience in a related field working with customers with small businesses
  • Tangible experience in Micro lending institutions
  • Self-starter with a bias for action and achieving results
  • Passionate about closing sales in the Financial Services Sector
  • Effective listening, verbal, and written communication skills.
  • Excellent relationship management skills
  • Excellent analytical, communication, negotiation, and presentation skills
  • Able to assess customer financial status and advise on suitable products and limits.
  • Detail-oriented professional who takes accurate and informative notes for customer records and follow proper company procedures.
  • Team player who works productively with a wide range of people.

How to apply

All applications should be channeled to  [email protected]

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