Parts Sales Executives at Stratostaff East Africa

Responsibilities

• Contribute to reaching allocated sales targets.
• Welcome and advise customers on available stock.
• Build customer loyalty.
• Organize events, promotions, and flat-rate packages.
• Conduct appropriate prospecting actions (mailings, telephone follow-up and incentives for sellers of new and used vehicles).
• Inform customers of ongoing sales events.
• Order items which are not on display or not in stock and monitor the order.
• Ensure that parts are compliant and in good condition before giving them to the customer
• Monitor flow of accessories and payments made
• Maintain a competitive watch (market, specialist press, sales force, etc.
• Maintains the retail sale floor and displays to meet the brand standards and today’s customer satisfaction.
• Controls showroom inventory to ensure maximum sales and customer satisfaction.
• Take product orders from customers. Process sales or other transactions.
• Actively seek out new sales opportunities through cold calling, networking, and social media.
• Fill customer orders from stock and place orders when requested items are out of stock.
• Receive payment or obtain credit authorization.
• Treat customers fairly and with honesty, and demonstrate our commitment to
• Superior customer service and ethical business practices.
• Gather customer or product information to determine customer needs.
• Prepare sales slips or sales contracts.
• Determine replacement parts required, according to inspections of old parts, customer requests, or customers’ descriptions of malfunctions
• Assist customers, such as responding to customer complaints and updating them about back-ordered part.
• Explain technical product or service information to customers.
• Arrange delivery of bought goods.
• Advise customers on substitution or modification of parts when identical replacements are not available.
• Follow up on shortages and expedite by reporting to Parts Manager.
• Performs other tasks as required by After-sales Manager.

  MINIMUM REQUIREMENTS:

• Must have bachelor’s degree in sales and Marketing or a business-related degree from a reputable learning institution.
• 3 – 5 years of experience, in Sales and marketing in a product and service industry or Insurance Company.
• Ability to speak effectively one on one
• Ability to interpret customer needs.
• knowledge of automotive.
• Personable, friendly, and willing to listen.
• Effective communication skills.
• Excellent organizational skills.
• Proficient in Word, Excel, Outlook, and PowerPoint.