Product Manager – Marketplace at Safaricom Kenya

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  • Company: Safaricom Kenya
  • Location: Kenya
  • State: Nairobi
  • Job type: Full-Time
  • Job category: - Safaricom Jobs in KenyaSales/Marketing Jobs in Kenya
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Job Description

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.

Summary

We are pleased to announce the following vacancy for Product Manager – Marketplace within Consumer Business Unit. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Responsibilities

Reporting to the Tribe Lead – Digital Services. The position holder will serve the below role purpose;

  • Build and manage high quality product roadmaps based on your vision and strategy
  • Define the Vision so that the development team clearly visualize the expected outcome by the user and manage the product backlog
  • Prioritize the Product Backlog to best achieve goals, missions and maximum outcomes.
  • Oversee development to make sure that he/she is participating in the overall development stages of the product.
  • Understand the market, the competition, and the users’ pain points and use the information to determine what features should be implemented.
  • Partnering with local and global brands to identify and influence development of new products and services.
  • Incorporate benchmarking information as well as best practices and lessons learned from to define best-in-class customer experience
  • Participates in the daily Scrums, Sprint Planning Meetings, and Sprint Reviews and Retrospectives

Key accountabilities and decision ownership:

  • Agree with the business and all stakeholders on the Product roadmap and deliverables for each quarter and drive innovation
  • Deliver a stable and in best in class customer experience
  • Acquisition and usage of the Product by ensuring the channel is relevant, engaging and accessible
  • Analyze customer insights, usage patterns, competition activities, and market scenario to draw insights into customer usage /behavior to design and optimize the product
  • Develop the commercial case and secure commercial approvals for the Product
  • Oversee the Product commercial plan deliverables by working with Stakeholders and prepare and update all documents.
  • Present Formal product commercial performance in weekly and monthly reviews (Customers, Transactions, penetration Revenues, tNPS, ARPU etc.
  • Work closely with other stakeholders including the brand and segment team to define a clear and precise Go To Market strategy and channel engagement including visibility requirements
QUALIFICATIONS
  • Upper second class degree in Business or Commerce from a recognized University
  • 5 years working experience in Telecom
  • Marketplace product Experience
  • Experience building app stores or integration platforms
  • High level knowledge of Commercial knowledge
Method of Application
Submit your CV and Application on Company Website : Click Here Closing Date : 6 April. 2022
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