Job Vacancy: Training and Development Associate (Sales)
About Us: Sokowatch is transforming communities across Africa by revolutionizing access to essential goods and services. By connecting small shops to the digital economy, we fix inefficient supply chains and provide services previously unavailable to informal businesses. Sokowatch aims to provide everything a retailer needs, no wholesalers or banks necessary.
Thousands of retailers across Kenya, Tanzania, and Rwanda use Sokowatch mobile ordering and delivery platform to receive the goods they need as quickly and cheaply as possible while also accessing growth financing for the first time. We’re looking to grow our team with highly talented and motivated employees who are excited to work in a fast-paced and dynamic startup environment.
The sales trainer will drive frontline training for the field sales and delivery teams.
He/she will lead the development of short- and medium-term training and development for this group.
They will ensure a high level of knowledge and competencies within the field sales and delivery team.
Location: Kenya, with frequent travel to the regional offices
Duties & Responsibilities:
- Minimum 3 years proven work experience as a sales trainer and field-based coach in FMCG.
- Minimum 5 years hands on experience in field-based sales within FMCG industry
- Ability to conduct skills gap analyses to identify areas of improvement
- Monitor sales objectives and results of each sales rep to assess training impact
- Monitor customer service NPS scores for delivery agents
- Onboard new salespeople and drivers by conducting orientation to sales process, conducting market orientation by scheduling market visits with senior reps and providing resources and assistance
- Collect feedback from trainers and managers about training programs
- Maintain updated records of all trainings
- Experience developing training content
- University degree in relevant area e.g., Sales & Marketing
- Relevant IT skills and experience with e-learning platforms
- Ability to work independently
- Excellent communication, coaching and presentation skills
- Certification in training will be an added advantage
The role will entail travel across Sokowatch regional offices
CLICK HERE to apply online.