Receptionist Job in Nairobi, Kenya

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Clique Limited, A leading supplier of crockery, linen, cutlery, kitchen accessories and toiletries in the hospitality industry is seeking to recruit a highly ambitious candidate to fill in the following position at their Nairobi office:


Reporting to the Customer Care Executive, the Receptionist will be responsible for managing the front office, the show room and responding to inquiries to ensure effective client services.

Principal Accountabilities

  • Screening and routing telephone calls in the switchboard,
  • Receiving and escalating enquiries to the right staff
  • Conducting follow up of client queries
  • Maintaining a record of incoming and outgoing calls
  • Directing email enquiries as per the requirements
  • Ushering in visitors/ clients, getting to know the purpose of their visit, conducting product orientation
  • Receiving clients visiting the organization and directing them to the relevant staff
  • Occasionally answering basic questions regarding the business as well as providing the customers with a brief explanation of company products
  • Welcoming clients to the showroom and calling a customer care person to attend to them
  • Ensuring notification is sent out to clients who visited the showroom
  • Generating reports on client visits to the show

Key Qualifications and Experience

  • Diploma in Business Administration or related field
  • Minimum of one (1) year experience is in customer service.
  • Ability to organize, multiple tasks and prioritize appropriately
  • Ability to handle confidential information in a discreet and professional manner
  • Knowledge in switchboard operation
  • Excellent written and oral communication skill

How To Apply

Interested candidates are requested to forward their updated CVs to  [email protected]  stating the subject heading “ RECEPTIONIST”  by  Friday, 30TH July 2021  clearly indicating their current and expected remuneration  (MUST) , daytime telephone contacts and addresses of three referees. Only shortlisted candidates will be contacted.

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