Receptionist Job in Nairobi, Kenya

Company:  Refinery Grooming
Job Title:  Spa Receptionist
Location:  Nairobi, Kenya
Job Summary:  Refinery Grooming, a dedicated grooming lounge designed exclusively for men to offer a complete range of indulgent and luxurious solutions to suit all your grooming needs seeks to recruit a receptionist.
He/ She will be responsible for manning the reception, greeting and screening visitors, maintaining the telecommunications system, managing the SPA bookings and reservations.

Key Duties and Tasks:
·          Provide guidance to clients on the procedures at the spa
·          Answer telephone calls and provide accurate information to clients
·          Keep the reception area clean and conducive for clients as they wait for their turn to be attended too
·          Keep clients updated on currently available promotions and discounts in services offered in the Spa
·          Process payments from clients for services ordered from the spa
·          Keep register of long and existing clients
·          Scheduling appointments to clients on specific days
·          Open and close the spa at the appropriate time
·          Ensure that the front desk is clean and organized for free movement
·          Assist in getting client feedback on level of services delivered in order to improve on service delivery

·          Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments
·          Giving spa tours to new clients and explaining the products in use.
·          Manage the visitor register to keep record of people who visit the spa on a daily basis
·          Receive customer complaints and feedback and direct them to appropriate offices for resolution.
·          Any other administration duties that may arise.
Qualifications, Skills & Competencies:
·          A Diploma or a first degree in business management or equivalent
·          2 years doing a similar job.
·          Excellent phone etiquette
·          Excellent multitasking skills to successfully handle several assignments together
·          Team working, Respect and integrity
·          Excellent customer service skills
·          Timeliness
·          Organization awareness
How to Apply
Applicants meeting the above requirements should send their applications and a detailed Curriculum Vitae giving full details of their qualifications, experience and full contact address including day and evening telephone numbers, e-mail address and names and contact details of three referees by 11th February 2020 to [email protected]
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