Job Purpose

• Assists in managing, administering, monitoring, and maintaining the enterprise databases including Oracle & SQL databases.
• Assists in ensuring database integrity, stability, and system availability
• Assists in maintaining database backup and recovery infrastructure
• Assists in ensuring that all service level agreements (SLAs) for database services across the organization are delivered according to specifications .

Key responsibilities

• Assists in maintaining database backup and recovery infrastructure
• Making requested changes, updates, and modifications to database structures and data
• Addressing data quality issues with users and management
• Developing database objects and structures for data storage, retrieval, and reporting according to specifications
• Implementing and testing database design and functionality and tuning for performance
• Providing support to systems developers and interfacing with business users to ensure the database is satisfying business requirements
• Managing the user expectations. Periodic, planned proactive visits to internal customers with reports and requests for action within agreed timeframes.
• Define service level agreements (SLAs) both internally and with our customers.
• Define metrics to ensure we are meeting those SLAs and holding the support team accountable.
• Set goals for MTR (Mean Time to Resolution) for all support issues, including escalated incidents.
• Create and/or put in place metrics for reporting the management and effectiveness of SLAs compared to desired performance.
• Monitor SLA performance for compliance with organizational needs and requirements, including follow-up checks for corrective action.
• Provide recommendations based on analysis of trending information.
• Oversee continuous service level improvement initiatives associated with core processes and mission-critical systems.

Qualifications

• Degree in Science/Engineering/Computer Science
• Oracle Certified Database Administrator
• Microsoft Certified Database Administrator
• ITIL intermediate
• In-depth understanding of Microsoft Azure cloud
• Knowledge of kubernetes
• Knowledge in NoSql database 
• Minimum of 2 – 4 years experience in a 24×7 service provider environment