Job Description

Deputy Director, Quality Assurance

National Quality Control Lab is seeking a Deputy Director, Quality Assurance to lead quality assurance activities for sample management and client services. This on-site role in Nairobi will oversee laboratory processes, data integrity, regulatory compliance, departmental planning and client technical support.

What you'll do

• Develop, review and implement policies, strategies, guidelines and procedures for sample management and client services.
• Verify quotations, analytical methods and request forms against laboratory analysis undertaken.
• Coordinate the receipt, labelling, prioritisation, storage, distribution and disposal of samples in line with established procedures.
• Maintain appropriate infrastructure, equipment and working conditions for secure sample access and storage.
• Establish and maintain data repositories and inventories for manufacturer methods, validation data, client samples, client records, costing and certificates.
• Ensure data security, protection and traceability through the laboratory information system, while maintaining compliance with relevant regulations, standards, laws and licensing requirements.
• Lead departmental budgets, procurement plans, workplans, staff performance management, training and responses to client technical queries and complaints.

What you'll bring

• Demonstrated ability to manage sample handling, sample tracking and client service processes in a laboratory environment.
• Experience developing and implementing quality assurance policies, procedures and operational controls.
• Knowledge of laboratory regulatory requirements, standards, safety practices and compliance processes.
• Ability to manage laboratory data, records and information systems with a focus on security, accuracy and traceability.
• Strong planning skills, including the ability to prepare budgets, procurement plans and departmental workplans.
• Experience leading teams through performance management, induction, training and mentorship.
• Clear communication skills and the ability to address client queries and technical complaints professionally.

Nice to have

• Experience coordinating laboratory client services, including quotations, costing and invoicing support.
• Experience managing the operations of a sample management facility.
• Experience working with laboratory information systems and electronic data repositories.

What will be offered

• A two-year contract role, grade NQCL 3.