Financial Services Technology Solutions Manager at BSK Global


  • Company: BSK Global
  • Location: Kenya
  • State: Nairobi
  • Job type: Full-Time
  • Job category: Accounting Jobs in Kenya

As a Technology Solutions Manager, the individual will be responsible for solution design, executing projects, improvements, issue resolutions in Financial Services sector.


  • Oversee the planning and implementation of new systems & improvements to the supporting infrastructure & Billing systems for Financial Sector.
  • Lead the charge in Managing Projects incidents, configurations, and problems and ensuring that projects deliver value to the business.
  • Monitor, analyze and implement Financial service delivery metrics and overall performance while Coordinate planned changes in liaison with relevant financial industries.
  • Manage service delivery teams and individual objectives, performance and development.
  • Develops and operates a broad set of service level management tools.
  • IT service to ensure standard processes and procedures are adhered to, and to improve IT service operations.
  • Provide insight into developing solutions for Fintech Solutions in IT service.
  • Contribute to the establishment and use of best practices in IT service change management.
  • Elaborate on industry trends and directions in IT service change management.
  • Implementing continual service improvement initiatives that lead to a more stable and reliable IT platform IT Service Delivery Manager
  • Manage vendor relationships.
  • Monitor ICT systems and business application platforms at all levels and implement action plans to improve the customer ICT experience to maintain high levels of customer satisfaction.
  • Liaising with external BSK Global Customers in relevant industry units in ensuring adoption and adherence to ICT standards;
  • Keeping abreast with IT development and recommending to the Company emerging ICT solutions and best practices to enhance service delivery.
  • Coordinating the monitoring and evaluation of ICT projects, programs and policies.
  • Report on the performance status of duties assigned to Technology Services Head.


  • Have a minimum 5 years work experience two (2) years should be in Managerial role;
  • Be a holder Bachelor’s Degree in Computer Science, Information Technology or related field from a recognized institution;
  • Have a Relevant ICT Professional certification in ICT; I.T.I.L, MCP/MCSE or DEV.
  • Knowledge in Micro-Finance Credit scoring & Billing Systems.
  • Demonstrated analytical and financial modeling skills, and comfort with Finance and Accounting principles
  • Undertaken a Leadership /Management Course from a recognized institution;
  • Demonstrated a high degree of professional competence and administrative capability as reflected in work performance and results.
  • Good interpersonal skills;
  • Good planning, organizing and coordinating skills
  • Strong interpersonal, analytical verbal and written skills;
  • Leadership skills;
  • Strong communications and presentation skills, Knowledge of data processing, hardware platforms, and enterprise software applications;

How to Apply

Interested candidates are requested to forward their updated CVs stating their expected remuneration to by 5 th April 2019 clearly stating on the subject “ TSM – Financial Services

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