IT Assistant Job

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Job Summary

The Information Technology (IT) Assistant is responsible for providing day-to-day technical support on all IT related issues including but not limited to networks, hardware and software maintenance, upgrades, troubleshooting, configuration and user training among others.


  • Configuration, deployment, setting up and management of workstations, laptops and peripheral equipment.
  • Provide software/hardware and system troubleshooting support.
  • Manage the installation and upgrade process of computer hardware and software as per organizational guidelines and industry best practice.
  • Ensure the availability of the local IP PBX and troubleshoot any challenges identified.
  • Create mailboxes for new staff members.
  • Offer support by troubleshooting mail access errors and assist in resetting passwords when necessary.
  • Proactively monitor the network ensuring downtimes are identified and resolved with little to no impact to the business.
  • Troubleshoot network issues and escalate to the relevant ISP.
  • Offer support by troubleshooting, cable, wireless and other network infrastructure as needed.
  • Communicate any technological failure to all staff e.g. internet outage, email problem.
  • Servicing and maintenance of IT hardware equipment.
  • Liaise with the relevant department to ensure identified hardware faults are fully resolved/repaired in a timely.
  • Ensure timely and cost-effective replacement of network, software and peripheral equipment.
  • Maintaining inventory of IT equipment/asset register.
  • Provide basic user training and dissemination of technological information and updates to all staff.
  • Plan frequent user training sessions.
  • Ensure all devices have a valid software license and keep an inventory of the license keys.
  • Enforce the adaptation of organizational IT policies and escalate as necessary when challenges arise.

Required Skills

  • Strong comprehension of ICT systems and technologies.
  • A Planning, decision making and organization skills
  • Advanced knowledge on use of MS Office applications.
  • Team player.
  • Excellent communication and interpersonal skills.
  • Unquestionable Integrity and strong ethical standards.
  • Ability to work under minimal supervision.


  • University degree/Diploma in either Computer Science, Information Technology or Business Information technology.
  • At least two years of working experience in IT.
  • MCSE & Network Certifications will be an additional advantage – (Networking Essentials, N+), CompTIA A+ certification.
  • Must possess a Certificate of good conduct from the relevant authority (CID).

How To Apply

Prospective applicants are required to send their detailed updated curriculum vitae with contact details and educational certificates to [email protected]  by 11 th  June 2021.

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