Share and send to your friends !
HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.
Partner Onboarding Team Lead
- Job Type Full Time , Onsite
- Qualification BA/BSc/HND
- Experience 2 years
- Location Nairobi
- Job Field Customer Care, Success and Service
Our client, an on-demand courier service that delivers products ordered through their mobile app, seeks to recruit a Partner Onboarding Team Lead. The successful candidate will be responsible for leading the team that supports new and existing partners through the activation, onboarding, and upgrade processes, ensuring a seamless and efficient experience.
KEY RESPONSIBILITIES;
- Checking and calling one by one all the “suitable” partners and training the partners on how to operate their stores.
- Giving support to partners with on-boarding issues (device not working, they have issues/questions with webapp, credentials not working etc.) reported on all internal channels + Customer
- Checking if there’s any priority in terms of onboarding (partners already contacted and postponed the onboarding for a given time)
- Monitoring all self-onboarding channels + comms channels.
- Enabling stores on Salesforce and admin after training the partners.
- Menu corrections/additions on Admin.
- Deliver bags/stickers/tablets or any other item required by the partner for new stores when going to train them.
- Any other content-related tasks
STORE CREATION
- Checking mails for new activation assignments.
- Working on completing the content for the activations assigned (store + menu creation)
- In case of no new activations, content improvement check is done (checking the menus of already implemented stores to align everything to current standards)
- Extra content related tasks that may arise from Finance, Commercial, Sales departments for improvements or corrections.
REQUIREMENTS
- Bachelor’s Degree in marketing, or a similar/relevant field.
- At least 2 years of related experience
- Should have good MS Excel skills
- Excellent organizational and time management skills.
- Strong listening and communication skills.
- The capacity to work independently and collaboratively.
- Ability to work efficiently without compromising quality or accuracy.
Method of Application
Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time Telephone number to the email address: [email protected] with Partner Onboarding Team Lead on the Subject line.
Candidates MUST indicate their Current and Expected salaries.
