Well-presented, articulate receptionist to be the first face of our clinic and deliver a luxury patient experience.

Duties Welcome patients and run the front desk with warmth and discretion Handle calls, WhatsApp, email and social media enquiries promptly Schedule and confirm appointments; manage the doctor’s diary Explain treatment packages and pricing (training provided)

Process payments, invoices, M-Pesa and insurance paperwork; daily cash-up Maintain patient files and clinic database Keep reception and waiting area immaculate

Requirements

• Diploma/degree in Front Office, Hospitality, Business or related
• 2+ years’ reception experience, ideally in a private clinic, spa, hotel or premium retail Impeccable grooming and presentation
• Excellent spoken and written English; Swahili essential; other languages a plus
• Confident with computers, booking systems and social media Discreet, organised, calm under pressured

Duties –

• Oversee daily operations, patient flow and service standards –
• Recruit, roster, train and supervise front desk, nursing and support staff
• Manage budgets, billing, cash flow, reconciliations and monthly board reports Handle procurement, stock and suppliers (consumables, devices, maintenance)
• Ensure KMPDC, NCK, county and data-protection compliance; maintain licences and SOPs
• Coordinate equipment servicing, sterilisation and infection control
• Drive patient experience; handle complaints discreetly
• Support marketing, social media, events and referral partnerships

Requirements

• Degree in Health Services Management, Business Administration or related (clinical background an advantage)
• 3-5 years’ management experience in a private clinic, hospital, medical spa or premium hospitality
• Strong finance, organisation and people-management skills
• Knowledge of Kenyan healthcare regulations and insurance processes
• Excellent grooming, presentation and communication
• Proficient in MS Office, clinic systems and social media Discreet, proactive, start-up ready

 Duties

• Prepare patients and assist the gynaecologist in aesthetic and minor procedures
• Operate and maintain aesthetic devices (CO2 laser, shockwave, PRP) – training provided
• Administer IV drips and injections per protocol
• Manage sterilisation, consumables and clinical stock
• Keep accurate records, consents and before/after documentation
• Give pre- and post-treatment counselling and follow-up calls
• Uphold strict confidentiality and a premium patient experience

Requirements

• Diploma/BSc Nursing; Nursing Council of Kenya registered with valid practising licence
• 2+ years’ clinical experience (aesthetics a strong advantage)
• IV cannulation skills
• Excellent grooming, presentation and communication
• Discreet, warm, professional with sensitive concerns
• Computer literate

Reliable, neat, detail-oriented cleaner to keep our clinic spotless and welcoming.

Duties

• Clean and disinfect treatment rooms, reception, washrooms and staff areas to clinical standards
• Change linen and prepare rooms between patients
• Dispose of clinical and general waste per infection-control protocols
• Restock washrooms, pantry and cleaning supplies; report low stock
• Keep reception and waiting area immaculate
• Serve refreshments to patients and guests
• Promptly report damage, spills or maintenance issues

Requirements

• KCSE certificate or equivalent
• 1+ year’s cleaning experience, preferably in a hospital, clinic, hotel or office; hospitality background preferred and safe use of cle
• Knowledge of infection prevention and safe use of cleaning chemicals (clinical waste training an advantage)
• Neat, well-groomed, courteous
• Honest, punctual, works with minimal supervision
• Respects patient privacy and confidentiality