Vacancies in Moko Home, Nairobi

Operations Director


Who We Are
Moko Home + Living is a growing company bursting with innovation, creativity and passion.  Our customers dream of a better night’s sleep, a welcoming place to host their guests, a fun and safe place for their children to play.  But they tell us this isn’t easy – they have to settle for low-quality furnishings or break the bank.  Join us in building the products, the brand and the network to put quality living within everyone’s reach.  Here’s what our team has accomplished in the few years since our founding:
Reached over 100,000 Kenyan homes with our products · Attracted global investment to continue fueling our growth and vision
Supported the growth of over 200 small furniture businesses across the country · Grown from a start-up to mid-sized company
The Role In Brief
You’ll join the executive team of one of East Africa’s most successful growth-stage companies, playing a key role in our development into a major enterprise.  You’ll work with the company’s founders and senior management to lead growth of our manufacturing, supply chain and distribution operations as we scale nationwide to reach millions of families.  You’ll be obsessed with developing the people under you, supporting other managers in growing our internal talent.  Highly organized and systems-oriented, you’ll be constantly on the lookout for ways to make our day to day functions run more smoothly, within and across teams.
Responsibilities
Lead a team of hundreds in achieving bold goals
·          Provide leadership and direction to departments which are home to most of our employees
·          Lead manufacturing, supply chain and distribution operations through a period of rapid growth and change – the goal is to reach nationwide scale and preparation for regional expansion within 3 years
·          Support the work of functional team heads in aligning their activities and those of their direct reports to the company’s goals
·          Lead planning with your team to make the system, infrastructure and human capital investments needed to drive rapid growth
·          Take ownership of several of the company’s most crucial KPIs
 Promote a culture that drives growth
·          Promote a strong management culture centred on performance and development and ensure this is cascaded to all levels of your teams
·          Support the professional development of the operations management team while enabling them to serve as effective coaches for their own direct reports
·          Lead the selection and development of talent across your departments
 Drive continuous improvement as we scale
·           Develop and update systems and business processes to support operations of increasing complexity and scale
·          Drive a continuous improvement culture within the departments you lead, ensuring learning drives improvement every week in every team
·          Identify and implement opportunities for improving efficiency and harmony within your departments as well as across function areas (with customer facing and administrative teams
Career Growth
We believe this distinct and rare experience is the most valuable benefit we offer new leaders who join our team.  In addition to this, you’ll earn a competitive salary and benefits package benchmarked against lean mid-sized companies.  You’ll also be awarded stock options, allowing you to participate in the value you create as a leader of our team.
Qualifications
·          You are a strong leader and motivator, with deep experience leading and developing managers and a proven track record of driving growth and improvement within large teams.
·          You have experience leading a large operation through a period of significant growth and rapid change.
·          You have successfully executed in a leadership role which required delivering against ambitious strategic goals.
·          You have experience developing and implementing complex management systems within an organization and value the structure and predictability they bring.
·          You possess a strong analytical toolkit and have a track record of data-driven decision-making.

Digital Marketing Officer
Who We Are
Moko Home + Living is a growing company bursting with innovation, creativity and passion.  Our customers dream of a better night’s sleep, a welcoming place to host their guests, a fun and safe place for their children to play.  But they tell us this isn’t easy – they have to settle for low-quality furnishings or break the bank.  Join us in building the products, the brand and the network to put quality living within everyone’s reach.  Here’s what our team has accomplished in the few years since our founding:
·          Reached over 100,000 Kenyan homes with our products
·          Attracted global investment to continue fuelling our growth and vision
·          Supported the growth of over 200 small furniture businesses across the country
·          Grown from a start-up to mid-sized company
The Role in Brief
We’re looking to add a detail-oriented, creative and super organized person to our Marketing team (also known as Nap-stars for our love of naps) that can help us grow our digital marketing presence. We have an ambitious plan to reach more people online and let them know about the Moko’s dreamy products and you’ll be the person behind this dream. You’ll have a passion to come up with new ideas for content and to rally the troops to make that content happen.  You’ll be eager to create and implement split tests to evaluate our hypothesis and see what works and what doesn’t.  Most importantly, you’ll be eager to take on more responsibility and grow your career as part of our team.
Responsibilities
Manage content creation and content calendar implementation
·          Work in close collaboration with the Brand&Buzz manager to lead the creation of monthly calendars for different digital platform
·          Liaise with the Creative Director and Content Creator the create the content and artworks needed for our digital marketing calendar
·          Coordinate with photographers to document offline activations run at our pop-up stores
·          Schedule posts on all the platforms we use and proposes any necessary adjustments
  Implement A/B testing for digital platforms and offline marketing
·          Under the direction of the Brand&Buzz manager, schedule, implement and monitor A/B tests on Facebook, Google Ads and other platform
·          Analyze the results on a weekly and monthly basis, implement small tweaks and present main findings from the data
·          Oversee implementation and testing of offline marketing ideas such as billboards or words of mouth campaigns
·          Propose new ideas for content creation and split tests based on trends spotted in the data analyzed
Career Growth + Compensation
Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team. Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.
Qualifications
·          A preference for 1-2 years’ experience in a role with exposure to digital marketing
·          Extremely strong organizational skills and ability to independently manage digital platforms
·          An enthusiastic individual with outstanding problem-solving skills to implement split tests and proposes variations based on results
·          Strong analytical skills and attention to detail—ability to analyse data and proactively identify and address issues
·          An initiative taker who enjoys working independently once you receive clear directions from the manager
·          Proficient with Microsoft Word and Excel
·          Eager to join a young, quickly-growing organization and team

Administrative Assistant
Who We Are
Moko Home + Living is a growing company bursting with innovation, creativity and passion.  Our customers dream of a better night’s sleep, a welcoming place to host their guests, a fun and safe place for their children to play.  But they tell us this isn’t easy – they have to settle for low-quality furnishings or break the bank.  Join us in building the products, the brand and the network to put quality living within everyone’s reach.  Here’s what our team has accomplished in the few years since our founding:
Reached over 100,000 Kenyan homes with our products • Attracted global investment to continue fuelling our growth and vision
Supported the growth of over 200 small furniture businesses across the country • Grown from a start-up to mid-sized company
The Role In Brief
Our administrative team keeps Moko’s office running smoothly so that we can deliver on our customer’s dreams.  From supporting hiring of new team members to tracking and processing orders, Administrative Assistants run the processes the drive our day to day business.  You’ll work closely with members of our management team, making this a great development opportunity for anyone early in their administration, HR or accounting career.
Responsibilities
Administrative Assistants can take on a wide range of responsibilities, we tailor responsibilities to a team member’s specific skills – here are some common examples:
Find and support talent
·          Work with management of our talent team to introduce job applicants to the delight of working with Moko, while assessing them against the criteria of a particular position
·          Support our employees with on-time processing of advances, employment contracts, and anything else they need to work happily and productively
Lay the foundation of accurate, timely accounts
·          Take responsibility for processing transactions quickly and properly – getting our suppliers paid, our customers’ accounts credited and keeping our records in order
·          Post accurate entries in our accounting system, and cross-check critical accounting data
·          Ensure all accounting records are kept properly, in a compliant way and up-to-date
Delight customers with top-notch order processing
·          Check orders against inventory and accounting records, preparing all that’s needed for dispatch to our customers
·          Ensure our customers receive accurate order fulfillment, delivered on-time
·          Track and analyse order data to help us improve our fulfillment operations
Career Growth + Compensation
Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team.  Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.
Qualifications
·          You have training and experience in administration, HR and/or accounting.
·          You enjoy working on multiple diverse projects and tasks simultaneously.
·          You thrive when you are able to take initiative, you can plan and organize your work around specific goals.
·          You have the skills to implement administrative processes within a team, and value the structure and predictability they bring.
·          You can troubleshoot problems and offer ideas about possible solutions.

Talent Specialist
Who We Are
Moko Home + Living is a growing company bursting with innovation, creativity and passion.  Our customers dream of a better night’s sleep, a welcoming place to host their guests, a fun and safe place for their children to play.  But they tell us this isn’t easy – they have to settle for low-quality furnishings or break the bank.  Join us in building the products, the brand and the network to put quality living within everyone’s reach.  Here’s what our team has accomplished in the few years since our founding:
Reached over 100,000 Kenyan homes with our products • Attracted global investment to continue fuelling our growth and vision
Supported the growth of over 200 small furniture businesses across the country • Grown from a start-up to mid-sized company
The Role In Brief
Moko is looking for an individual with an eye for talent. The ideal candidate will support organization-wide efforts in sourcing for and retaining the best talent. They should have the ability to independently find innovative and creative solutions to create networks, build relationships and find prospective candidates. They should be able to take pride in duties such as scouring through tens of candidates’ profiles from different sources to identify the right candidates for opportunities available in the organization. Additionally, they should be at ease with interviewing a prospective candidate, from junior to senior leadership roles to assess their suitability. Finally, they should have a knack for turning the hiring process, which is known to be boring worldwide, into a fun experience for everyone applying to be part of Moko.
Responsibilities
Lead Generation
·          Identify great potential members of different teams in the company through a variety of strategies. This includes multiple job board searches, leveraging their existing networks and building new ones as well as direct outreach to prospective candidates
·          Design and implement talent search strategies to fill priority leadership roles
·          Consider candidates for roles by evaluating their skills and culture fit in-depth, using detailed discussions and interviews
·          Support hiring managers in narrowing down the candidate pool toward the perfect fit
·          Accurately track the progress of candidates through the hiring pipeline, ensuring they are well updated on their candidacy and communicated to.
Bring the Moko fun & spirit into hiring 
·          Review Talent communication regularly to check that it allows for our Moko fun spirit to come alive
·          Ideate new ways to fill the talent pipeline in fun ways with the aim of showcasing our innovative culture e.g. cocktail events, university challenges
·          Run & be the project manager of the fun & innovative talent projects that we run such as the university challenges
Relationship building and Management
·          Build and maintain relationships with key networks including recruiting agencies and professional bodies
·          Organize and participate in key events and activities necessary to build and maintain business networks and leverage them for candidate referrals.

·          Support other Talent team members in their efforts to network and engage candidates for job opportunities
Continuous Improvement
·          Improve organization allure as an employer of choice by recommending new policies and practices
·          Monitor the current systems and strategies to uncover inefficiencies and suggest ways to improve while bringing fresh new ideas for improvements in capacity building
Career Growth + Compensation
Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team.  Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.
Qualifications
·          Ability to contribute fresh ideas that will help shape the talent strategy of a fast-growing company.
·          Strong communication and persuasion skills – you have the ability to speak with prospective candidates for key leadership roles and other audiences and sell them on Moko and our career opportunities
·          You are a great networker and a relationship builder – You enjoy and have the ability to engage with new people from diverse backgrounds and form meaningful relationships which have a long-lasting impact on our talent pool
·          Quality focus. Just getting the job done is not enough for you. You set high standards and share them with your team
·          Strong attention to detail and the ability to deliver on assigned tasks with independence and little supervision
·          Prior experience in finding, hiring and managing talent is a big plus

Retail Operations Manager
Who We Are
Moko Home + Living is a growing company bursting with innovation, creativity and passion.  Our customers dream of a better night’s sleep, a welcoming place to host their guests, a fun and safe place for their children to play.  But they tell us this isn’t easy – they have to settle for low-quality furnishings or break the bank.  Join us in building the products, the brand and the network to put quality living within everyone’s reach.  Here’s what our team has accomplished in the few years since our founding:
Reached over 100,000 Kenyan homes with our products · Attracted global investment to continue fueling our growth and vision
Supported the growth of over 200 small furniture businesses across the country · Grown from a start-up to mid-sized company
The Role In Brief
Moko’s goal is to change the way people experience their everyday home. We have an ambitious development pipeline that spans mattresses to sofas with the goal of making our customers’ dream of leading a modern lifestyle a reality. We’re looking to add a Retail Operations Manager aka Chief Operations Ninja who will be responsible for expanding MoKo’s locations and running Moko’s day-to-day retail operations. You’ll be an excellent project manager who is able to juggle a variety of tasks under tight timelines. You’ll put into use your relationship building skills to establish relationships and manage partners and service providers as we expand to new locations and channels. Finally, you’ll be an excellent people manager, who can motivate and grow the team.
Responsibilities
Manage and grow a motivated team
·          Coordinate and manage daily and weekly activities of the team to create a high-performing team where KPIs are always met
·          Provide 1-on-1 coaching for all team members to ensure they meet their personal and team goals
Implement MoKo’s expansion plans
·          Work with the Head of Retail to develop and implement the broader strategy to expand MoKo into new channels (e.g. supermarkets) and locations
·          Create the work plan to launch new showrooms (aka dream units) and manage the team follow the plan and successfully open new dreamy units
·          Work with the Head of Brand and Head of Retail to design showrooms that create a wow experience for our customers
·          Build relationships and liaise with external stakeholders to help MoKo achieve our expansion goals, e.g. ensuring establishing new partnerships with supermarkets, or ensuring we have the necessary approvals and permits to launch new dreamy units
  Run the day-to-day retail operations
·          Ensure we fulfil our customers’ orders (aka dreams), by managing the team to align inventory and delivery with sales
·          Develop new systems to continuously improve our order fulfillment process, therefore ensuring we deliver the biggest smiles to our customers
·          Measure and track the efficiency of our order fulfillment process, and manage the team to ensure we meet KPIs
Career Growth + Compensation
Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team.  Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.
Qualifications 
·          You have experience (preferably 3 years) in project management or operations
·          You are talented in managing people to achieve their goals
·          You are an exceptional project manager who pays extra attention to details when developing and executing a plan
·          You excel at building relationships, negotiating partnerships, and managing performance of suppliers, contractors, landlords, and other stakeholders required to develop new channels and launch new dreamy units
·          You are an analytical thinker, and you make decisions based on data and quantitative analysis
·          You thrive when you are able to take initiative to solve problems and come up with more efficient ways of achieving your

Customer Experience Manager
Who We Are
Moko Home + Living is a growing company bursting with innovation, creativity and passion.  Our customers dream of a better night’s sleep, a welcoming place to host their guests, a fun and safe place for their children to play.  But they tell us this isn’t easy – they have to settle for low-quality furnishings or break the bank.  Join us in building the products, the brand and the network to put quality living within everyone’s reach.  Here’s what our team has accomplished in the few years since our founding:
Reached over 100,000 Kenyan homes with our products · Attracted global investment to continue fuelling our growth and vision
Supported the growth of over 200 small furniture businesses across the country · Grown from a start-up to mid-sized company
The Role In Brief
Moko’s goal is to change the way people experience their everyday home. We have an ambitious development pipeline that spans mattresses to sofas with the goal of making our customers’ dream of leading a modern lifestyle a reality. We’re looking to add a Customer Experience Manager (aka Chief Heart Warmer) who will be responsible for developing our customer experience strategy and running Moko’s day-to-day sales and customer experience. You’ll be an excellent project manager who is able to juggle a variety of tasks under tight timelines. You’ll put into use your knowledge of customer care and marketing to create remarkable experiences for MoKo customers. Finally, you’ll be excellent people manager, who can motivate and grow the team.
Responsibilities
Manage and grow a motivated team
·          Coordinate and manage daily and weekly activities of the team to create a high-performing team where KPIs are always met
·          Develop customer care trainings and provide 1-on-1 coaching for all team members to ensure the team meets our Customer Care KPIs
  Develop and implement the strategy to attract and convert customers
·          Develop and implement strategy to attract and convert customers, using the showroom as an attraction point
·          In line with the customer attraction & conversion strategy, manage the team to run showroom events and initiatives to nurture (aka ‘warm the hearts’) potential customers
·          Ensure the display of the showroom creates a wow experience for customers
·          Ensure all operational needs of the showroom are met, such as rent payments, utilities payments, and updated permits
  Achieve targets for sales and customer happiness
·          Analyse customer feedback data and use the analyses to develop and run initiatives to improve customer happiness
·          Track performance of sales and adjust activities of the Customer Care and Retail Experience team to ensure sales targets are met every month
Continuously improve systems
·          With support from senior management, define and implement new systems that enable a better customer experience
·          Act as liaison to senior management and directors to keep them up to date about customer care and retail experience
·          Be the point of contact and ensure smooth coordination with other teams (e.g. operations, admin) on day-to-day work or on special projects
Career Growth + Compensation
Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team. Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.
Qualifications
·          You have experience (preferably 3 years) in sales or customer care
·          You are talented in managing people to achieve their goals
·          You have a passion for training and developing people
·          You are an analytical thinker, and you frequently make decisions based on data and quantitative analysis
·          You are an exceptional project manager and able to come up with and execute a detailed plan
·          You enjoy planning events and can propose creative new ideas for events at our showrooms
·          You thrive when you are able to take initiative to solve problems and come up with more efficient ways of achieving your goals

Technical Maintenance Manager

Who We Are
Moko Home + Living is a growing company bursting with innovation, creativity and passion.  Our customers dream of a better night’s sleep, a welcoming place to host their guests, a fun and safe place for their children to play.  But they tell us this isn’t easy – they have to settle for low-quality furnishings or break the bank.  Join us in building the products, the brand and the network to put quality living within everyone’s reach.  Here’s what our team has accomplished in the few years since our founding:
Reached over 100,000 Kenyan homes with our products • Attracted global investment to continue fuelling our growth and vision
Supported the growth of over 200 small furniture businesses across the country • Grown from a start-up to mid-sized company
The Role In Brief
You’ll take responsibility for ensuring that all the equipment in our growing factory is operating efficiently and safely.  This is a key technical leadership role that requires leading a technical team in developing and implementing world-class maintenance systems.  The Technical Maintenance Manager  will work closely with our production teams to ensure maximum uptime.
Responsibilities
Maintenance Systems and Planning
·          Develop and oversee the implementation of preventative maintenance for all machinery – including foam processing and woodworking light and heavy equipment
·          Plan and manage stock and supply chain for spare parts and factory consumables to minimize downtime
·          Regularly review and update maintenance protocols to ensure best practices
Technical Team Management
·          Lead and coordinate the work of a team of technicians working across different shifts; ensure they have the resources and skills to quickly and effectively respond to downtimes
·          Continually analyse, identify and set expectations to motivate team members to achieve objectives and goals
·          Manage employee training and required documentation to ensure effective training methods that are compliant with current procedures and safety standards
Continuous Improvement
·          Continuously work to prevent and minimize downtime
·          Routinely review machinery and electrical safety to ensure the highest standards are met
·          Identify opportunities for cost-effectively implementing equipment redundancies to ensure work interruptions are minimized in the case of equipment breakdowns
·          Support the planning, installation and commissioning of new production lines
Career Growth + Compensation
Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team.  Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.
Qualifications
·          Strong organizational and record keeping skills, including the ability to develop systems and tools in Microsoft Excel
·          Good management skills, with a track record managing a small to mid-sized team including technical roles
·          Strong professional references demonstrating professional accomplishment and trustworthiness
·          Deep technical knowledge of motor-driven and hydraulic machinery as well as a good working knowledge of electrical control systems
·          Hands-on experience leading mechanical maintenance in a factory setting
·          At least 5 years’ experience working in a manufacturing setting or other environment involving significant machinery usage
How to Apply
Please visit our website  moko.co.ke/careers  and apply through our online form.
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