SUMMARY

The Operations Manager will be responsible for overseeing day-to-day operations, will have a proven track record of utilizing data analytics to drive efficiency, automate processes, and effectively manage risks

KEY TASKS AND RESPONSIBILITIES

• Develop and implement strategies to improve operational efficiency, reduce costs, and increase customer satisfaction while managing risks effectively.
• Utilize data analytics to identify trends, inefficiencies, and opportunities for process automation.
• Oversee the day-to-day operations of the motor insurance division, including claims management, policy administration, and customer service.
• Lead cross-functional teams to drive process improvements, implement automation solutions, and manage project timelines.
• Collaborate with IT and other departments to ensure technology solutions are aligned with business objectives and provide adequate support.
• Analyse and interpret data to make informed business decisions, track progress, and measure the impact of operational changes.
• Ensure compliance with industry regulations and company policies, while effectively managing risks.
• Develop and manage an effective process to manage different stakeholders in the value chain and customer touchpoints.
• Mentor and develop team members to enhance their skills and support their professional growth.
• Any other duties as it may be assigned by management from time to time.

REQUIREMENTS

KNOWLEDGE & EXPERIENCE

• 5+ years of experience in operations management, with a focus on motor insurance.
• Strong data analytics skills and experience using data to drive business decisions.
• Proven track record of successfully implementing process automation and operational efficiencies.
• Strong understanding of effective risk management and ability to mitigate risks in day-to-day operations.
• Excellent leadership and communication skills, with the ability to lead cross-functional teams.
• Ability to analyse complex data, identify trends, and make informed decisions.
• Experience in developing and managing processes to effectively manage stakeholders in the value chain and customer touchpoints.
• Ability to work in a fast-paced, deadline-driven environment.

QUALIFICATIONS

• Bachelor’s degree in business, operations or a related field.
• Master’s degree in a business-related field will be an added advantage.