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- Company: Wisen HR Services
- Location: Kenya
- State: Nairobi
- Job type:
- Job category: - Consulting Jobs in KenyaTravel and Tourism Jobs in Kenya
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Job Description
A professional employer organization We contractually assume and manages critical human resource responsibilities and employer liability for businesses.
Job summary:
Responsible for advising clients about suitable tour options in accordance with their needs, wants and capabilities.
Key responsibilities and duties:
- Market and sell tour packages to clients / agents.
- Organize safaris for clients who include FIT or GIT and excursions.
- Provide expert advice on all leisure-related activities and tourist sites when asked by the agent/client, to ensure that the customer / agent is accurately and efficiently advised and guided in choosing the best suited package.
- Book all reservations for hotel accommodation, safaris, excursions and transfers as specified by the agent/clients.
- Itinerary planning.
- Liaise with the agent/clients during the booking process to ensure they are kept aware of the progress and advise of any alternatives should the services booked not be available.
- Quote for any kind of request by the agent package, in consideration of the clients’ wishes and ensuring all costs are included and accounted for, while protecting departmental margins.
- Ensure that confirmation is received and booking finalized to the client’s satisfaction.
- Prepare clients’ folders and ensure all documents required are provided to the clients during the tour.
- Prepare the company’s safari budget and liaise with the finance department to ensure that all accommodation, park fees and other relevant payments are made in a timely manner.
- Invoice services as provided as per the negotiated contract with stakeholders or as per the quotation.
- Coordinate transport and brief the driver guides
- Meet and greet / brief clients on arrival and departure.
Key competencies
- Demonstrated ability to communicate, present and influence credibly and effectively
- 5-10 years experience as Tour Consultant or similar role
- Able to work without any supervision. Report to Manager as necessary.
- Proficiency in MS Office.
- Passionate about tourism
- Excellent knowledge of latest tourism trends
- Good understanding of different tourism offerings and options
- Knowledge of additional languages is an advantage
- Good sales and presentation skills
- Customer oriented mindset
- Critical thinker and problem solver
- Team player
- Good organizational and time-management skills
- Great interpersonal and communication skills
