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- Company: SBM Bank
- Location: Kenya
- State: Nairobi
- Job type: Full-Time
- Job category: - - - Accounting Jobs in KenyaBanking Jobs in KenyaFinance Jobs in KenyaSBM Bank Jobs in Kenya
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Job Description
SBM, a growing international financial institution in Africa, provides a wide range of corporate and commercial banking solutions to its clients. Kenya will operate as a gateway to Africa for SBM. SBM Bank (Kenya) Limited shall focus its activities on products and services for corporates and SMEs.
Job Purpose:
Reporting to the Branch Manager and operating within set policies, guidelines and regulations, the job incumbent will be responsible for providing quality service to high-net worth retail clients and acquiring new opportunities with the objective of delivering exceptional sales performance and help in increasing the bank’s market share & profitability.
Key Responsibilities:
- Performing regular banking related duties and working closely with Bank’s customers to understand their financial needs and provide customized solutions from our range of products and services
- Identifying, developing and retaining high value retail customers through excellent customer service standards
- Proactively identifying opportunities to cross sell related banking and non-banking products and services
- Providing direct “hands on” sales support to generate and convert quality leads into profitable sales
- Ensuring dedicated service to customers through close follow-up, dedicated attention and effective coordination
- Ensuring high level of service standards including high level of ethics and integrity in line with SBM values
- Assessing the risks and impact from both the client’s and bank’s perspective
Qualifications, Experience & Skills:
- Degree in banking/marketing or any other relevant field
- 3 years’ proven experience in sales and customer service
- Excellent knowledge of banking products and regulations
- Self-motivated and result-oriented
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Excellent skills in:
- Communication and interpersonal
- Building on customer relationship
- Networking and presentation
- Negotiation and selling
- Time management and organizational skills
- Extrovert, dynamic and pro-active
- Be customer centric
- Ability to work diligently to meet targets
- High level of integrity and professionalism
