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- Company: Frank Management Consult Ltd
- Location: Kenya
- State: Nairobi
- Job type: Full-Time
- Job category: - Frank Management Consult Ltd Jobs in KenyaIT/Telecom Jobs in Kenya
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Job Description
Frank Management Consult Ltd is an international management consulting agency. We work with major companies, raising their performance, driving their strategies and enhancing their productivity.
Responsibilities
Success / Product
- Actively engage with a small set of customers in coordination with their Customer Success Manager to provide guidance regarding product and the customer’s unique needs.
- Become fully conversant in the existing tech stack of assigned accounts.
- Work with customers that are integrating our solution data into their workflows via API.
- Be part of regular operational and business review meetings with key customers to discuss any technical concerns and provide updates on product feature requests.
- Manage feature requests for key customers and assigned accounts.
Support
- 1-2 hours per day handling tickets and participate in an off-hours pager rotation; this may scale up or down depending on team requirements.
- Cover Customer Support as needed for sick days, vacation, leave, etc.
Sales
- This position may be requested to provide Sales-Engineer assistance on an as-needed basis.
Minimum Qualifications
- Bachelor’s degree in a Technical field.
- Previous startup experience.
- 3-5 years of experience working on technical issues including APIs and integrations
- Ability to reproduce bugs in various environments (web, mobile, etc.).
- A basic understanding of how modern web development works French speaking is a plus.
- Familiarity with any of the following tools is a plus: Zendesk, Postman, Zapier, GitHub.
- Familiarity with SQL is a big plus.
